Shipping policy

Where we ship
We currently ship to addresses within Australia. We partner with Australia Post to deliver your order.

Dispatch and delivery times
We aim to dispatch all orders within 2 business days. Once dispatched, delivery typically takes 2–4 business days within NSW and 3–6 business days to other Australian states. Regional and remote areas may take longer. Delivery times are estimates and are not guaranteed.

Shipping costs
Shipping costs are calculated at checkout based on the number of unit within the order, your delivery address, and the shipping method available.

Any applicable free shipping offers or promotions will be automatically applied at checkout when the eligibility requirements are met.

Free shipping
Orders containing 6 or more items qualify for free standard shipping, applied automatically at checkout.

Tracking
Once your order has been dispatched, you will receive an email with tracking details.

Incorrect or Incomplete Addresses
Please ensure that your shipping details are accurate and complete before placing your order.

If you notice an error in your delivery address, please contact us as soon as possible at contact@madtea.com.au.

We will do our best to assist with address changes before dispatch. However, we cannot guarantee changes once an order has been shipped.

Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address provided at checkout.

Lost, damaged or delayed orders
If your order arrives damaged or hasn’t arrived within the expected timeframe, please contact us at contact@madtea.com.au with your order number and we’ll help sort it out. This does not affect your rights under the Australian Consumer Law.